I think that we can all understand that many policies have a hefty amount of judgment call in them. However, that isn't actually what many people in this domain are objecting to. The objection is to policies that are being presented as binding, even though they are not written. The statements of "I feel action X is appropriate in this case" and "policy Y dictates that I take action X despite my personal feelings" are very different. As an example, we have been given the impression that going "into the black" because of not reporting has the default result of a domain being folded. If that is the case, then it should be written somewhere. I don't mean that it needs to be written in stone, but that it should be mentioned along with the fact that it is ultimately a judgment call.
A rule does no good if the people who are expected to follow it don't know of its existence. And a personal judgment presented as "organizational policy" creates a lot of confusion and often mutates into an "unwritten rule" as more and more people come to believe that the policy was actually created at some time.
It is my opinion that it is very important that things that are actually rules and policies be written down and available to everyone who might need to know them. How else are we to know when something is policy or just a rumor that got started from a misunderstanding?
Charlie Collins
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